Charles L Mcphatter                       1517 Ellie Ave Fayetteville, North Carolina Charmac27@yahoo.com                                          H (910) 480-0119 M (910) 476-0045

QUALIFICATIONS

Senior Principal Telecommunication Analyst with wide range of knowledge in testing & troubleshooting telecommunications networks including all telecommunications hardware and software for a network operations center. Extensive experience in managing projects within Telecommunication Infrastructure & Installation an Networks. Capable of making professional presentations, quick learner that rapidly adapts to emerging technologies, Commercial and Military environments. Currently have active clearance level. (SECRET)

 

¨ Information Technology Infrastructure ¨ Quality Assurance ¨Project Management ¨ Project Engineering ¨ VOIP/PBX ¨ Auto-Cad Fiber Optics – KG-75A/KG-175D ¨ OTDR ¨ LAN/WAN Protocols ¨ Bench Power Supplies ¨ Dynatel-990 ¨ Cisco Switches ¨ Cable Installation/Splicing ¨ CS-1000 Switch

 

 

PROFESSIONAL EXPERIENCE

 

Gold-Belt Hawk LLC, Kandahar, Afghanistan, 2012-Present

Senior Principal Telecommunications Analyst

 

·        Assisted in the Development of engineering plans to include specifications for allied support, minor construction, facility upgrade requirements, telecommunications and IT upgrades, specification of tools and test equipment requirements, and engineering and program documents

·        Interface with Government and Management personnel, providing updates on project schedule/ requirements created and updated continuity books to include location of pertinent information along with engineering technical solutions that meet government approval requirements

·        Management support included supporting projects requiring analytical reasoning, organizational effectiveness and efficiency concepts, and process flows and improvements

·        Supervise, manage, and provided direction to ISP/OSP team leads

·        Develop and assisted in engineering project packages and lead installation teams for telecommunications and IT upgrades/installations of Small TCF to Medium TCF facility

·        Perform and document site surveys for fiber optic, copper, and coaxial infrastructure

·        Oversee the preparation of installation design packages, LOM, and EDP

·        Develop and execute agreements with local vendors for supplies, rental of equipment, maintenance, and other support needed

 

 

 

Apptis Technology, Kandahar, Afghanistan, 2010-2012

Principal Telecommunications Analyst (QA/QC)

 

·        Responsible for providing I3MP (Installation Information Infrastructure Modernization Program) QA/QC services for the US Army Information Systems Engineer Command (USAISEC)

·        Ensure compliance to the US Army’s telecommunications I3MP guidelines for various military communications equipment and infrastructure projects throughout the US Army’s Afghanistan Theater of operations

·        Responsible for quoting I3MP specifications, TEMPEST regulation for IA (Information Insurance) conformance, TIA/EIA standards, NEC code for Grounding and Bonding, RUS guidelines as well as OSHA regulations

·        Perform research and provide advice on technical subject matters related to the US Army Installation Infrastructure Modernization Information Programs

·        Responsibilities as USAISEC QA/QC also include ensuring integrators and contractors adhere to all ISP (inside plant) and OSP (outside plant) infrastructure specifications for materials, I3MP installation methodologies, project specifications and safety procedures. (OSP & ISP construction plus Broadband & IP networking equipment installation and cutover coordination.)

·        Maintain technical design documents/prints, complete red-line and as-built drawings using AutoCAD and provide technical assistance on telecommunication infrastructure installation best practices to various US ARMY Communications Staff organizations in theater  

·        Monitor project work performances verify that industry standards and contract specifications are being followed. Coordinate corrective actions as necessary through reporting processes and on-site consultation

 

NIITEK, Sharana, Afghanistan, 2008-2010

Jr Network Technician

 

·        Provided engineering and troubleshooting support for CJTF, CENTCOM, DISA to improve theater network performance and stability

·        Participate in planning and execution of immediate and long-term projects, network expansion and integration with all three networks (NIPR, SIPR, CENTRIX) throughout the AOR

·        Responsible for the documentation of network configurations and maintenance of existing VISIO documentation

·        Responsible for configuration standardization and monitoring IP network routing, switching, security and telephony using Solar-winds and What’s Up Gold software

·        Responsible for regular maintenance of all customer owned routers, switches, firewalls, and encryptions devices

·        Monitor bulk encryption, encapsulation, KG-175(D) encryption devices throughout the AOR

·        Monitor Traffic Terminal networks and VLANs (static, dynamic, voice & data)

·        Install 3750POE switches as needed in MDF or IDF COM areas to support expansion of all three enclaves

·        Provided the necessary fiber cross connections from the D- Mark to 4500 series distribution switch, providing connectivity to 3750POE ensuring connectivity to LAN

·        Attend meeting as required, to resolve current and on-going network related problems

 

 

ITT SYSTEMS, Camp Cooper, Iraq, 2008-2009

Helpdesk Technician

·        Provided Tier I (first-line), Tier II (advanced), and Tier III (expert) technical support for the Command and Control Personal Computer (C2PC) system and the Global Command and Control System (GCCS).

·        Resolved IT failures that could not be corrected by Level I or Level II technical personnel

·        Provided file restoration and backup services utilizing DOD-approved applications

·        Created network connectivity diagrams to meet the needs of the customer

·        Maintained and troubleshot classified Cisco routers, switches, and cryptographic devices for the DOD Army

·        Provided technical support to classified systems and servers on 335^th signal command

·        Setup and supported classified video teleconference briefing pretested antivirus updates and security patches before deployment to operational systems

·        Enabled secure viewing of classified briefs at remote sites, utilizing Tandberg connectivity and management through a Multipoint Control Unit

 

 

ITT SYSTEMS, Djibouti, Africa, 2006-2008

Outside/ Inside Plant Technician

·        Supervised a staff of 8 technicians in the installation of voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications

·        Responsible for the installation of all commercial or tactical communications as prioritized by the COR

·        Installed NIPR, SIPR, CENTRIX, and analog cat5e cabling using J-hooks, D-rings, or ladder rack above and below ceilings

·        Terminated cat5/6 cables using 568A/B on male and female Panduit rj45 module jacks

·        Terminated SM backbone fiber in ER, TR, and TFC

·        Terminated SM fiber using SC, ST, LC, and MTRJ connectors with Corning unicam kit

·        Installed VOIP/VOSIP and analog phones per customer needs and Military approval

·        Coordinate with the IGX section to perform necessary cross connects on 66/110 blocks for any new or relocating analog circuits or ISDN connections

·        Install Cisco switches as needed and provide fiber uplink to ensure network connectivity

·        Splice fiber using Fujikura Splicer as needed per any construction damage done to cable

·        Monitored Remedy ticketing system for daily operations

·        Responsible for updating all drawing per any new installs on AutoCAD and Visio

·        Briefed COMs OIC weekly regarding daily operations, suggestions, and future projects

 

 

Futron, Fayetteville, North Carolina, 2005-2006

Project Coordinator

·        Supervised construction and installation contractors on building and enhancing cable infrastructure in new developments such as neighborhoods and apartment complexes along with military bases

·        Managed quality control on job sites and ensured work completion on time and within budget. Upgraded 3 regions from analog to digital networks

·        Interfaced with design center regarding project design. Applied for various permits, i.e. pole attachments, DOT encroachments, and city permits, as needed for construction projects

·        Monitored actual spending against projects. Interfaced with city, state, and or utility engineers regarding construction projects.

·        Responsible for authorizing construction contractors invoices, monitoring and maintaining costs within the approved budget limits

 

Futron, Fayetteville, NC, 2004-2005

Inside Plant Technician

·        Installed the WAN/LAN system and cabling infrastructure on Ft Bragg Army Base located in North Carolina according to detailed schematics

·        Install cabling pathways using Caddy J-hooks or stainless steel EMT pipe with office spaces and jet hanger bays

·        Install cat5e cable and terminate rj45 male connectors at each AP location

·        Terminate cat5e cables in MDF on Panduit patch panels using impact punch down tool

·        Label cables at each AP location and rear of patch panel

·        Install and terminate LMR coaxial cables between APs and antennas mounted outside

·        Tests all cat5e cables using Fluke DTX 1800 cable certifier

 

 

MILITARY EXPERIANCE

 

UNITED STATES NAVY, Fayetteville, NC, 2000-2004

Navy Recruiter

·        Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment into the navy

·        Discussed individual aims and goals to include security, personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige, military life

·        Presented formal and informal discussions on the advantages of the Navy at civic and service organizations and student bodies

·        Evaluated applicants occupational, educational, and psychological background to determine Navy programs with specific individual appeal

·        Explained occupational and organizational structure of the Navy to applicants, parents, and interested groups of individuals.

·        Administered applicants examination, test scores and counseling with regard to reasonable occupational aspirations within the Navy

 

UNITED STATES NAVY, Norfolk, VA, 1994-2000

Gas Turbine Systems Technician

·        Supervised 4 teams in the assembly, disassembly, of LM 2500 Gas Turbine systems

·        Performed preventive maintenance using approved methodology to identify and troubleshoot failures

·        Troubleshot electronic components, turning gear, compressors, air dehydrators, and engineering and plant controls systems

·        Repaired LM 2500 Gas Turbine systems armament system electronic circuits

·        Repaired gas turbine engines systems control steam generators, electronic circuit boards and components

·        Managed inventory and procurement process for required supplies and equipment

·        Supervised system maintenance on a regular basis and used schematics, diagrams, and charts to trace specific system failures

 

EDUCATION

·        Certification in Telecommunication Installation and Maintenance, Central Carolina

·        BICSI Registered Technician Certification, 2010

·        BICSI Certified ITS Design Fundamentals, 2011

·        CompTIA Security + 2010

·        Certified Redcom /ISDN Technician, 2006

·        A+ Certification, 2005

 

North Carolina Computer Science Academy

·        C++Programming-(CP-240),SQL(CP-207),TCP/IP(CN-301),Computer-Network Tech(CN-376)

·        Computer Hardware Tech (CH-201) PC Basic (CH-101)

·        Windows Server 2000(CS-332) Unix OS (CS-208) Linux Ubuntu (CS-218)

 

 

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